Return Law

Cancellation policy & cancellation form

consumers have a right of withdrawal according to the following conditions, where consumer is any natural Person who is a legal transaction completes, the predominantly neither commercial nor their independent vocational activity may be allocated to the:

A. instructions on withdrawal

right of withdrawal
you have the right, within fourteen days without giving reasons this contract to be revoked.
The revocation period is fourteen days from the day on which you or a third party named by you who is not the carrier, the last goods have taken possession or.has.
In order to exercise your revocation right, you (Novilab Med GmbH, free alley, 17, 73479 Ellwangen, Germany Tel: +49 (0) 7961 915123, E-Mail: by means of a clear Declaration (e.g. a letter sent by Post or E-Mail) of your decision to withdraw from this contract, inform. You may use the attached model withdrawal form which is however not mandatory.
To observe the revocation period it is sufficient that you send the notification about exercising the right of withdrawal before the withdrawal deadline.

Consequences of revocation
If you withdraw your contract, we have you all payments that we received from you, including delivery costs (with the exception of the additional costs that arise from it, that you have a type of delivery other than our offered, most favourable standard delivery selected), without delay and at the latest within fourteen days from the day repay, on which the notification about your cancellation of this contract with us is received. For this repayment we use the same means of payment as you used for the original transaction, unless you explicitly agreed otherwise; in no case will you be charged fees for this repayment. We can refuse the repayment until we have received the Goods back or until you have provided proof that you have returned the Goods, whichever is the earlier date.
You have to return the Goods promptly and in any event not later than fourteen days from the day on which you notify us of your withdrawal from this contract to us returned or transferred. The deadline is met if you dispatch the Goods before the expiry of the period of fourteen days.
We will bear the cost of returning the Goods.
You need to pay for any diminished value of the Goods only if this loss in value is due to the nature, characteristics and functioning of the Goods necessary to deal with them.

Exclusion or premature lapse of the right of withdrawal
The right of withdrawal does not apply to the consumer, at the time of conclusion of the contract of any member state of the European Union and whose sole residency and delivery address at the time of conclusion of the contract outside of the European Union.

General notes
1) Please avoid damage and contamination of the product. Please send the product in the original packaging with all accessories and with all packaging components back to us. If necessary, use a protective outer packaging. If you do not have the original packaging, please ensure a suitable packaging for sufficient protection against transport damage.
2) do not Send please return the goods to us freight collect.
3) Please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. cancellation form
If you revoke the contract, then please fill out this form and send it back.
Novilab Med GmbH
free alley, 17
73479 Ellwangen
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only for notification on paper)
(*) Delete where inapplicable